Fast, friendly support during business hours is included in your LeisurePoint subscription.
Our first priority is to ensure you achieve a greater return on your software investment by helping you to focus on great customer service, not technical issues. From large multi-site operators to independents, SDA can offer the level of support that's right for you.
We aim to provide prompt and efficient support to you in three areas:
People
All SDA support staff are qualified to a minimum of Microsoft Certified Professional level and are experienced in both general computing, SDA software and membership management operations.
Process
To ensure you receive consistent service, SDA support is based upon an agreed set of response, and escalation processes. These are designed to ensure nothing 'slips through the cracks' and software uptime is maximised. Support processes are managed automatically inside our service software so that you have full visibility of the progress and resolution of your support issues.
Technology
We use a variety of methods to ensure that your issue is closed promptly and efficiently:
- Telephone - Direct telephone support with a qualified support technician to assist you in solving your issue.
- Email - Automated Email routing and response means you can register an issue via Email and receive automated responses on progress and resolution.
- Remote Access - Remote Access support allows our technicians, with your permission, to directly access and administer your system in the same way as if they were actually present.
- Knowledge Base - A searchable knowledge base is available containing answers to common problems.
